Configure Email Triggers

Quoflo can automatically email your customers (and you) when key events happen. Email Triggers let you enable / disable each notification and pick which template it sends.

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1 Open Email Setup → Triggers

Left menu → Settings → Email Setup → Triggers

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2 Understand the list

Each row shows

Column	Meaning
Trigger Name	The event that fires (order_paid, subscription_canceled, etc.)
Template	Which Email Template the trigger will send.
Status Icon	✔ = enabled, 𝙓 = disabled.
Edit	Opens the settings drawer.

Click Show Disabled to reveal everything that is currently off.

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3 Edit a trigger

1. Click Edit.

2. In the side panel:

   Field	What to do
   Email Template Type	Read-only – the template associated with this trigger.
   Enabled switch	Toggle on/off. Turning it off stops all outgoing emails for this trigger.

3. Click Save.

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4 What each trigger does

Trigger	Fires when…	Typical recipient
order_paid	A checkout succeeds.	Customer + Admin
subscription_created	New subscription starts.	Customer
subscription_canceled	A subscription is canceled (customer or admin).	Customer
event_accepted_and_paid	A booking is confirmed & payment covered.	Customer
account_created	A new account registers.	Customer
account_updated	Profile / account info changes.	Customer

Need a custom event? Email support@quoflo.com.

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5 Creating / editing templates

Triggers merely invoke templates—you design the content under Email Setup → Templates. Templates can include Liquid tags like:

{{ customer.first_name }}
{{ order.total | money }}

The template’s Handle must match the “Email Template Type” shown in the trigger drawer.

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6 Testing

1. In Settings → Email Setup → Templates, open the template and click Send Test.
2. Or perform the real action (e.g. place a $0 test order) and check your inbox.
3. Check Settings → Email Setup → Logs if nothing arrives—status, delivery time, and SMTP errors are shown there.

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Troubleshooting

Issue	Fix
Email never arrives	Confirm trigger Enabled, template Published, and customer has a valid email.
Wrong template	Edit the template, keep the handle unchanged, click Save.
Too many emails	Disable triggers you don’t need or combine notifications into one template.

Need more help? Ping support@quoflo.com with the trigger name and timestamp.